Patient Relations Officer - Healthcare & Wellness (Bali, Indonesia)

Join The Pretty Projects Inc, a leading name in healthcare and wellness, as our Patient Relations Officer in beautiful Bali, Indonesia. In this pivotal role, you will be the heart of our patient experience, ensuring every interaction is marked by warmth, professionalism, and exceptional service. With our state-of-the-art facilities and a team of dedicated healthcare professionals, we are committed to providing the highest standard of care to our patients.

As a Patient Relations Officer, you will be responsible for managing and coordinating patient interactions, from initial inquiries to post-visit follow-ups. You will use our in-house CRM system, PatientPulse, to track patient data and ensure seamless communication. This role offers a unique opportunity to grow within a dynamic and supportive environment, with potential for career advancement.

📋 Tanggung Jawab Pekerjaan

• Manage and coordinate patient interactions, ensuring a positive and professional experience throughout their healthcare journey.
• Use PatientPulse CRM to track patient data, schedule appointments, and manage patient records.
• Assist in the organization and execution of healthcare events, workshops, and patient education sessions.
• Collaborate with the healthcare team to ensure patients receive the best possible care and support.
• Provide exceptional customer service, addressing patient inquiries and concerns promptly and effectively.
• Maintain accurate and up-to-date patient records, ensuring compliance with healthcare regulations.
• Participate in quality improvement initiatives to enhance patient care and satisfaction.
• Promote our healthcare services and facilities to potential patients and referral sources.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Healthcare Administration, Nursing, or a related field.
• Minimum of 3 years of experience in patient relations or a similar role within the healthcare industry.
• Proven experience with CRM systems, particularly PatientPulse.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with patients and healthcare professionals.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Proficiency in English, both written and spoken.
• Certification in healthcare customer service or a related field is a plus.
• Familiarity with healthcare regulations and compliance standards.

🛠️ Keahlian

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